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PRIVACY POLICY

CONFIDENTIALITY AND PERSONAL INFORMATION PROTECTION POLICY ​

At Services Immiquébec, we are committed to protecting the privacy of our customers and partners and to treating their personal information with the greatest care. Our privacy policy is designed to be clear, transparent and respectful of your rights. In accordance with Law 25 on the Quebec protection of personal information in the private sector, we are committed to preserving the confidentiality of personal information collected in the course of our activities. Our privacy policy aims to inform you about our practices for collecting, using and protecting your personal information. By providing us with your personal information, you agree to the terms of this policy and authorize us to process your information in accordance with it. ​

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Collection and use of personal information: ​​​

We collect personal information through various means, such as email and telephone communications, online request form (including appointments) and cookies on our website. ​

We collect various types of data, including but not limited to:

  • Personal identifiers (name, postal address, email, telephone number)

  • Technical or digital information (IP address, online activities)

  • Financial information (payment details)

  • Demographic data (age, nationality, place of residence) ​

The information we collect is used exclusively to enrich your experience with our services and facilitate effective interaction with our organization. More details for:

  • Provide you with personalized advice tailored to your needs.

  • Improve our services and our website.

  • Keep you informed of news and offers relevant to your project.

  • Manage our financial transactions: Processing payments and issuing receipts for transactions made.

  • Manage your registrations and participations: Manage your registrations for events, training, newsletters, downloads from our website, or participation in webinars.

We offer various options to allow you to control and limit the collection of your personal information. These options include:

  • Communication choices: You can choose to receive our communications by different means (telephone, SMS, email), or to refuse them completely.

  • Cookie management: Our site allows you to refuse or personalize the use of cookies. Please note that blocking certain cookies may affect the accessibility and functionality of our site. ​

Acceptance of the terms of our policy:

By accessing our site www.immiquebec.ca or providing us with personal information, you accept the terms of our privacy policy. This includes your consent to the collection and use of your personal information in accordance with this policy. ​

 

Professionalism, inclusion and respect:

We are committed to treating your information with the utmost professionalism. Your data will be protected and will never be shared with third parties without your explicit consent and following a clear explanation of the transmissions that will be made. We respect your right to privacy and strive to keep your information secure.​ We strongly believe in inclusion and are committed to ensuring that all people, regardless of their background, feel welcomed and respected in our interactions. Your information will be treated fairly and without discrimination.

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Policy Changes: This policy may be updated to reflect changes in our practices or legal requirements. Changes will be published on our website. We encourage you to review this Privacy Policy regularly to stay informed of any changes.​ ​

 

Exceptions to the need for consent:

In certain exceptional circumstances, we may disclose personal information without first obtaining your consent. This may occur in situations where legal, medical or security requirements make obtaining your consent impossible or impractical. These situations include, but are not limited to, cases of suspected breach of contract, fraud prevention or detection, or law enforcement needs. ​

 

Sharing and disclosure of personal information: Personal information collected by our organization is accessible to specific categories of our staff and certain partner organizations, for the purpose of providing our products and services effectively. For example :

  • Providers Technologies Information: Accesses technical data for support and maintenance.

  • Billing and Payment Service Providers: Access financial information for processing invoices and transactions. Personal Information and Data Security Officers: Access information to ensure the security and protection of data from unauthorized access or cyberattacks.

  • Cloud service providers: Host data on secure servers, allowing storage and retrieval of information.

  • Collection Agencies: In cases of non-payment, certain information may be shared with external collection agencies. We ensure that this information is used exclusively for the purposes stated and in compliance with confidentiality. Data transfers outside Quebec are carried out within the framework of international collaborations, while ensuring adequate protection of information in accordance with current laws.

Security of personal information:

To ensure the security and confidentiality of personal information, Immiquébec adopts rigorous security measures, including both physical aspects and technological. These measures are intended to protect personal information from unauthorized access, use or disclosure, and to maximize its integrity and confidentiality. Although we will do everything we can to protect your personal information, it is important to remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. We cannot therefore guarantee their absolute security.

 

Retention and destruction of personal information:

We will only retain your personal data for as long as necessary for the purposes set out in this privacy policy. We will retain and use it as necessary to comply with our legal obligations, to resolve disputes, and to enforce our legal policies. We will also retain usage data for internal analytics purposes. This data is generally retained for a shorter period of time, unless it is used to strengthen the security or improve the functionality of our website, or we are legally obliged to retain it for a longer period.

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Your rights:

As part of our privacy policy, we recognize and respect the fundamental rights of those affected by the personal information we hold. These rights include:

  • Right of access: You have the right to access, correct or delete your personal information at any time.

  • Right to withdraw: You have the right to withdraw your consent at any time. However, this is subject to certain legal or contractual restrictions. We will inform you of the possible consequences of this withdrawal, such as the inability to provide certain products or process certain requests. Your decision to opt out will be recorded in our records.

  • Right of rectification: If information is inaccurate or incomplete, data subjects may request it to be updated.

  • Right to lodge a complaint: If there are concerns about the processing of their data, individuals may lodge a complaint in accordance with our established process.

Contact :

Any request or question about this privacy policy can be sent to Services Immiquébec at the following address:

● By email: info@immiquebec.ca

● By postal mail: 1700, rue Cartier, Montréal, Québec, H2K 4E2, Canada

 

Last updated: October 11, 2024 ​

 

Thank you for your trust.

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